Privacy Policy for Woven Hearth

At Woven Hearth, we are committed to protecting the privacy and security of our guests and users of our online platform. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our services, in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

By engaging with our services, whether through booking luxury accommodation, participating in artisan workshops, enjoying our dining experiences, utilizing event spaces, or exploring our craft retail and curated local experiences, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information for different purposes to provide and improve our services to you.

• Personal Data: While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include, but is not limited to:
  • Name, address, email address, phone number
  • Date of birth
  • Payment card details (processed securely by third-party payment processors)
  • Preferences for accommodation, dining, or workshops
  • Dietary requirements or health conditions relevant to your stay or workshop participation
  • Passport or other government-issued ID (for international guests where required by law)
• Usage Data: We may also collect information that your browser sends whenever you visit our online platform or when you access our services by or through a mobile device. This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

2. How We Use Your Information

Woven Hearth uses the collected data for various purposes:

• To provide and maintain our services, including managing your accommodation bookings, workshop registrations, or event space reservations.
• To personalise your experience at Woven Hearth, offering tailor-made dining options, workshop recommendations, or local experiences based on your preferences.
• To process transactions for our luxury accommodation, artisan workshops, dining, and craft retail.
• To manage your inquiries and requests, and provide customer support.
• To send you relevant updates, promotional materials, and newsletters about Woven Hearth's offerings, provided you have opted in to receive such communications.
• To monitor the usage of our online platform and internal operations, for improving our services and detecting, preventing, and addressing technical issues.
• To comply with legal obligations and facilitate legal processes.

3. Legal Basis for Processing Personal Data Under GDPR

We process Personal Data based on one or more of the following legal bases:

• Performance of a Contract: The processing is necessary for the performance of a contract with you or to take steps to enter into a contract (e.g., booking accommodation, workshop registration).
• Consent: You have given explicit consent for us to process your Personal Data for specific purposes (e.g., direct marketing).
• Legitimate Interests: The processing is necessary for our legitimate interests or those of a third party, and your interests and fundamental rights do not override those interests (e.g., enhancing our services, maintaining security).
• Legal Obligation: The processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax laws, health and safety regulations).

4. Disclosure of Your Information

We may share your information with trusted third parties for specific purposes:

• Service Providers: We may employ third-party companies and individuals to facilitate our services, provide services on our behalf (e.g., payment processing, marketing, analytics), or assist us in analysing how our services are used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Business Transfers: If Woven Hearth is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
  • Comply with a legal obligation
  • Protect and defend the rights or property of Woven Hearth
  • Prevent or investigate possible wrongdoing in connection with the services
  • Protect the personal safety of users of our services or the public
  • Protect against legal liability

5. Security of Data

The security of your data is paramount to us. We implement a variety of security measures, including physical, electronic, and managerial safeguards, to maintain the safety of your Personal Data from unauthorised access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Data Protection Rights Under GDPR

In accordance with GDPR, you have certain data protection rights. Woven Hearth aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

• The right to access: You have the right to request copies of your Personal Data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure ("right to be forgotten"): You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: You also have the right to withdraw your consent at any time where Woven Hearth relied on your consent to process your Personal Data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the details below.

7. Retention of Data

Woven Hearth will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Woven Hearth will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.

8. Transfers of Data Outside the UK/EEA

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Woven Hearth will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Links to Other Sites

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our services are not intended for anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our online platform, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Woven Hearth
  14 St. Ann's Square,
  Manchester, Greater Manchester,
  M2 7FW,
  United Kingdom